Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for ProperSend, operated by ProperSend. It supplements the payment terms in our Terms of Service.

1. Free plan

Our Free Forever plan is available at no cost and requires no payment, so no refunds apply. You can try ProperSend on the Free plan before upgrading.

2. Subscriptions are billed in advance

Paid plans are billed in advance on a recurring basis (monthly or yearly). Your subscription renews automatically until you cancel. Because you bring your own sending infrastructure, your subscription covers access to the ProperSend software only, charges from your connected sending or verification providers are billed by them and are not covered by this policy.

3. Cancellations

You can cancel at any time from your account billing settings. Cancellation stops future renewals; your plan remains active until the end of the current paid period, after which it will not renew. We do not provide prorated refunds for the unused portion of a billing period, downgrade refunds, or refunds for periods left unused on an open account.

4. 14-day consideration for first-time purchases

If you are dissatisfied with your first paid subscription purchase, you may request a refund within 14 days of that initial charge by contacting us. Refunds are issued to the original payment method. This consideration applies to first-time purchases only and not to renewals. Any one-time or lifetime offers are non-refundable after 14 days from the date of purchase.

5. Exceptions

Refunds are not available where:

• The account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• The request relates to charges from a third-party provider you connected (those are governed by that provider).
• The request is made after the applicable window described above.

6. Chargebacks

If you have a billing concern, please contact us first, we are happy to help. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution.

7. Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country or region. Where such rights apply, they take precedence over this policy.

8. How to request a refund

Email billing@propersend.com from the address associated with your account, including your account details and the reason for the request. We aim to respond within a few business days.